Table of Contents
1. Objectives of the process performance maturity management model ………………. 6
2. The advantage of scoring process performance maturity management model …… 7
3. Comparing the benefits of this model vis-à-vis other approaches (ISO, Six Sigma, Lean Management, EFQM, PEMM, etc.) ….. 7
4. Presentation of the five levels of maturity …………………………………………………… 9
5. Methods for evaluating maturity levels: which criteria to apply? …………………… 10
A) Strategic alignment …………………………………….. 10
B) Process Vision …………………………………………………… 10
C) Options for creating lasting value …………………………………………………………………. 11
D) Improvement and/or Reconstruction …………………………………………………………… 11
E) Information System alignment ……………………………………………………………….. 11
6. Criterion and level matrixes …………………………………………………………………….. 12
7. Assistance for scoring …………………………………………………………………………….. 22
8. Developments in the maturity model and scoring in the framework of the Club des Pilotes de Processus ………… 22
ANNEX 1: Outline of levels of the CMMI (Capability Maturity Model Integration) model in relation to software projects ………… 24
1 CMMI levels ………………………………………………………………………………….. 24
2 Outline of field of application for CMMI and differences ……………………………… 24
ANNEX 2: Michael Hammer’s Process and Enterprise Maturity Model (PEMM) ………… 25
1 The PEMM approach ………………………………………………………………………… 25
2 Benefits and limitations of the PEMM approach ……………………………………….. 26
ANNEX 3: Comparison and contribution compared with the ISO-15504 model ……….. 28
1 ISO-15504 …………………………………………………………………………………… 28
2 The five levels of ISO-15504 ……………………………………………………………… 28
3 ISO-15504 model objectives ……………………………………………………………… 29
4 Capability profile ……………………………………………………………………………. 29
5 Assessment results …………………………………………………………………………. 29
6 Conclusion ……………………………………………………………………………………. 29
ANNEX 4: Quality benchmarks ………………………………………………………………………… 30
1 The Prix Français de la Qualité (French Quality Award) ……………………………… 30
2 The EFQM Excellence Award (EFQM) ……………………………………………………. 30
3 Malcolm Baldrige National Quality Award (USA) ………………………………………. 31
4 The C2P Process Performance Maturity Management Model ………………………… 31
5 Michael Hammer’s PEMM maturity model ………………………………………………. 31
6 The Deming Prize (Japan) …………………………………………………………………. 31